PSYCHOSOCIAL DETERMINANTS OF SATISFACTION WITH HOSPITAL CARE IN ADULT PATIENTS SUFFERING FROM ADVANCED CANCER
Keywords:Patient satisfaction; Psychosocial factors; Cancer
In this observational study, direct and indirect (moderator and mediator) relationships between sociodemographic (age, gender, life partner, education level, income and length of treatment) and psychological (Hospital Anxiety and Depression Scale, HADS) variables and satisfaction with hospital care (EORTC INPATSAT32) in adult (advanced cancer) patients were investigated. Study sample consisted of 75 hospitalized advanced cancer patients recruited at the Zagreb University Hospital Centre and Sestre Milosrdnice University Hospital Centre in 2015. Statistically signifi - cant negative correlations were found between HADS and elementary school education level, as well as with all satisfaction variables (satisfaction with physicians, nurses and organization). Moderate to high and statistically significant positive correlations were found between elementary school level and all satisfaction variables. Gender and level of education appeared as significant moderator variables in the relationship between HADS and satisfaction with nurse care. There were no significant mediator effects of sociodemographic variables on the correlation between HADS and satisfaction with care. Male participants who were more disturbed emotionally were more satisfied with nurses. Participants with elementary and high school levels of education and lower scores on HANDS were more satisfied with nurses, while participants with university level of education had higher HADS scores and lower level of satisfaction with nurses.